Digital Product Manager - Accessibility
RBC Global Asset Management
Governance & Compliance
- Drove building inclusive digital experiences across global asset management platforms, fully aligned with AODA, AMA, WCAG 2.0, 2.1, 2.2 AA standards.
- Partnered with product support & communications, CoE (Centre of Excellence) Enterprise, and Compliance to achieve 100% audit readiness, avoiding over $250K in potential regulatory fines.
Strategy & Roadmap
- Led the enterprise accessibility roadmap, laying out the foundations to adhere to WCAG 2.2 AA compliance.
- Established KPI baselines across 3 platforms to track compliance, performance, and user impact.
- Optimized vendor and tooling ecosystem, reducing costs while enhancing accessibility effectiveness.
Execution & Delivery
- Embedded accessibility principles and inclusive practices across the entire delivery lifecycle—from early design discovery to deployment—by collaborating with UX, engineering, content, and compliance teams.
- Directed 10+ accessibility audits and full-stack remediation, reducing critical issues by 70%.
- Elevated customer experience and satisfaction scores by 40% through sustainable accessibility integration.
Design System & Angular Component Governance
- Governed accessibility across custom and reusable design system components, ensuring consistent compliance with WCAG and AODA across every platform.
- Established and enforced accessibility standards in Angular component libraries, leveraging Angular CDK and leading accessible code review and component testing practices.
- Collaborated with designers and developers to document and implement accessible patterns, ARIA roles, semantic markup, and inclusive interaction states.
Hiring, Stakeholder & Vendor Management
- Built accessibility-focused teams, ensuring diverse expertise across design, engineering, and compliance.
- Managed executive and cross-functional stakeholders, aligning accessibility efforts with product and organizational priorities.
- Evaluated and engaged third-party vendors and auditors to ensure implementation quality and cost efficiency across platforms and products.
- Influenced executives and platform owners to champion accessibility in digital strategy, securing enterprise-wide buy-in.
Evangelism & Culture
- Trained and coached 50+ stakeholders on accessibility principles, fostering a culture of inclusion and continuous improvement.
- Championed accessibility as a foundational value, embedding sustainable practices into enterprise operations.